Frequently Asked Questions
What is PromisePay?
Where is PromisePay available?
How does PromisePay work?
What methods of payment are accepted?
Are there fees or interest applied to payment plans?
How do I know you’ve paid my parking ticket?
Can I call someone?
Are you the government?
Can you help me contest my ticket?
What is your refund policy?
PromisePay is a service by Promise, an Oakland-based company making government services easier for our community.